Our website address is https://claresis.org. There you will find a description of our purchasing process and terms and conditions.

Scope and Validity of the Terms and Conditions

1. 1. These terms and conditions apply to the legal relationship between the buyer (hereinafter referred to as the “Customer”) and Claresis OÜ (registry code 16166352), the owner of the online store located at claresis.org (hereinafter referred to as the “Seller”), when purchasing services via the online store.

   2. The Seller is the data controller of personal data.

   3. In addition to these terms, the legal relations arising from purchases made via the online store are governed by the laws in force in the Republic of Estonia.

   4. The Seller reserves the right to make changes to the Terms and Conditions. Any such changes will be reflected on the website under the “Terms and Conditions” link.

Pricing Information

1. 1. All pricing information for products sold in the online store is displayed next to each product.

   2. Prices are in euros (€), and VAT is not added.

   3. Purchases are made through the online shopping environment. The Customer selects a product and pays for it using the provided payment methods (bank link or card payment in euros). The order becomes effective upon receipt of payment by the Seller.

   4. The Seller reserves the right to change the prices displayed in the online store. Any changes will be reflected in the product information section.

   5. If an order was placed before the Terms and Conditions or prices were changed, the conditions and prices in effect at the time of placing the order shall apply.

   6. All products are services provided either through direct contact or online; therefore, no delivery fees or additional costs apply.

Concluding the Purchase Transaction

1. 1. To make a purchase, the Customer adds the desired product to the shopping cart using the “Apply now” button, which directs them to the cart (“View Cart”).

   2. Before confirming the purchase, the total amount and all applicable taxes are displayed.

   3. To confirm the purchase, the Customer must click the “Proceed to checkout” button.

   4. The Customer will then be redirected to complete the payment using a suitable method: via bank link (SEB, Swedbank, LHV, Luminor, Citadele) or card payment (Visa, Mastercard). Payments are processed in euros. Bank transfer is also possible upon prior agreement.

   5. The Customer is responsible for ensuring that all contact details provided are accurate, as this affects the delivery of the purchased products and the resolution of any disputes.

   6. Before completing the purchase, the Customer must agree to these terms by ticking the box: “I have read and agree to the terms and conditions.”

   7. An order confirmation is automatically sent to the Customer by email immediately after the order is placed. A separate confirmation is also sent upon receipt of payment.

   8. The online store offers digital products (such as downloadable audio and video recordings, e-books, etc.) and digital services (such as online trainings and lectures). These can be purchased worldwide. Digital products are delivered within 24 hours after payment, either via the website or by email. Information regarding digital and in-person services is sent via email.

   9. If the ordered product cannot be delivered due to valid reasons, the Customer will be notified as soon as possible, and the payment will be refunded immediately, but no later than within 14 days.

Processing of Personal Data

1. 1. The Seller uses the personal data provided by the Customer (including name, phone number, and email address) solely for processing orders and delivering products.

   2. The Seller sends newsletters and offers to the Customer only if the Customer has explicitly consented.

   3. The Customer may unsubscribe from newsletters at any time by notifying the Seller via email at claresis@claresis.org
      or by following the instructions provided in the email.

   4. More detailed information about personal data processing is available in the Privacy Policy on the Seller’s website.

Right of Withdrawal and Dispute Resolution

1. As a general rule, there is no right of return after the purchase of products (services). If there is a valid reason for withdrawal, a written application including the justification must be sent to the Seller’s email address: claresis@claresis.org. Unless otherwise specified for a particular product or service, the deadlines for submitting a claim are as follows:
   – Courses (in-person meetings): notification must be provided at least 2 weeks prior to the start of the course.
   – Individual events (in-person): notification must be provided at least 2 weeks prior to the event.
   – Digital products (electronically downloadable content): returns are not possible once the purchase has been completed.
   – Digital services (online training and events): notification of withdrawal must be provided at least 5 days in advance.
2. The Seller shall refund the purchase price as soon as possible, but no later than 14 days after receiving and accepting a justified application for withdrawal.
3. Any other complaints regarding the online store must be sent via email to claresis@claresis.org.
4. Disputes between the Customer and the Seller arising from the ordering and purchase of products via the online store shall be resolved through negotiations. If an agreement cannot be reached, the Customer has the right to contact the Consumer Protection and Technical Regulatory Authority or Harju County Court to protect their rights. Disputes and issues not covered by these Terms and Conditions shall be settled in accordance with the legislation in force in the Republic of Estonia.
5. The Seller reserves the right to withdraw from the sales transaction in the event of an obvious technical or human error within the online store’s system, or due to force majeure, where the fulfilment of the transaction cannot reasonably be expected by the parties or is impossible for the Seller.
6. The Seller is not responsible for whether the information contained in the products meets the Customer’s expectations. The Seller assumes no liability for the arbitrary use of the information contained in the products that ignores instructions, nor for any consequences arising from such use. This includes the lack of results in cases where personal development methods are used insufficiently or for purposes other than intended.

 

We are sincerely happy to share our knowledge with you!

Contact: Claresis OÜ : Registration number 16166352 : Legal address: Hansu tn 38/3-34, Haabersti linnaosa, 13523 Tallinn, Harju maakond, Eesti : Email: claresis@claresis.org : Tel: (+372) 55 641 170